Privacy Policy

At KINXELGH, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect and how we use it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, or contact us. This includes:

• Personal Details: Name, Email Address, and Phone Number.
• Delivery Info: Physical address and delivery coordinates.
• Order History: Details of the products you have purchased from us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders accurately.
• To communicate order updates via SMS, Email, or Phone.
• To manage your customer account and loyalty points.
• To improve our website functionality and customer service experience.

3. Payment Security

We take security seriously. All online payments are handled by our secure payment partner, Paystack. KINXELGH **does not store** your debit/credit card numbers or Mobile Money PINs on our servers. All transaction data is encrypted and processed via PCI-DSS compliant infrastructure.

4. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties. We only share information with third-party service providers (such as delivery couriers) to the extent necessary to fulfill your order.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, or as required by law (e.g., for accounting or tax purposes).

6. Your Rights

Depending on your location, you may have the right to request access to your personal information, request corrections, or ask for your data to be deleted. You can manage most of your data directly through your profile settings.